What personal information do we collect from the people that visit our website?
When contacting Lakeland via our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. You may, however, visit our site anonymously.
When do we collect information?
We collect information from you when you contact us via our site, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
- To personalize your user experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey, or another site feature. •
- To send periodic emails regarding your order or other products and services.
- To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you).
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are stored or processed on our servers.
If users disable cookies in the browser:
If you disable cookies, it will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Anti-SPAM Laws in Canada
Industry Canada released final regulations under Canada’s Anti-Spam Law (CASL), setting out early compliance deadlines. CASL was established in 2014. As of July 1, 2014, CASL will require businesses to obtain either express “opt-in” or implied consent to send commercial electronic messages (CEMs), including emails and certain types of social media messages. Pre-toggled or pre-checked boxes will not be allowed. In addition, all electronic marketing messages will need to identify the sender, include the sender’s contact information, and provide an unsubscribe mechanism, unless fully exempted from the Act clearly and prominently. We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders
- We may also send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with Anti-SPAM Law we agree to do the following:
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
Lakeland Generation Ltd. Communications Department 196 Taylor Road Bracebridge, ON P1L 1J9